Download 201 Principles of Software Development by Alan M. Davis PDF

By Alan M. Davis

This useful consultant gathers the entire ideas of software program improvement essential to increase caliber and productiveness. Readers achieve knowing of software program engineering rules that is helping them enhance approach it doesn't matter what form of improvement instruments they use. Examples all through illustrate improvement ideas in motion in real-life events.

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The conversation that the account manager receives contains a link that she can use to launch the CRM application directly from the conversation window. The contextual data payload supplied with the conversation also includes information about the particular account that you are contacting her about. The user can launch the CRM application and automatically load the customer account record in question. Lync Extensibility Window context allows you to host Silverlight or Web applications in the Lync conversation window.

For example, if the agent realizes that he needs to consult another agent to help with the call, he can issue an “escalate” command from the Agent Dashboard application. The command is sent across the context channel to the UCMA application, which knows how to process it and look for another available agent with the necessary skills to assist with the call. Part of a supervisor’s duties in Contoso’s customer service department is to monitor the performance of agents and coach them on how to provide better service to customers.

Controls:CustomContactList x:Name=”accountManagers” SelectionChanged=”customContactList_SelectionChanged”/> In this simple example, the code in the SelectionChanged event loads the clients belonging to the selected account manager. Contact. CustomContactList Versus ListBox and DataTemplate You saw earlier how to use a ListBox with a custom DataTemplate to display a list of contacts and their presence. How is this different from using the CustomContactList control? Not much actually, except that the CustomContactList control does a lot of the work for you by already defi ning the DataTemplate for the items to show in the list.

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